Immediately after the pandemic hit, 20 to 30% of employees tapped their company’s employee assistance program for help with personal, financial and work-related issues that spiked during the crisis. It was a big jump from the traditional usage rate of under 10%—but still underused, even in a crisis of this magnitude.

EAPs have never been popular with the employees they’re meant to support. While they open a door to further help, EAPs can only go so far because the support they offer is general.

While substance use has seen a steep increase since the pandemic, substance use disorders are an example of something that cannot be solved with an EAP alone. Employees with substance use issues need direct access to specialized care solutions to get the care they need. 

This playbook explores three reasons to link your company’s EAP with timely, targeted support:

• Employees are stressed and prepared to leave
• Direct access leads to better outcomes
• It boosts ROI and creates a culture of true support

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