Friday, December 16 | 2pm ET
Duration: 1 hour
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Your Shopify store’s return process has the power to attract and retain customers long before they ever make a purchase. Consumers are bringing increasing attention and scrutiny to return and exchange policies. 57% of consumers won’t come back to an online store if they have a poor return experience. And during the holiday period, eCommerce retailers see triple the return volume of brick-and-mortar stores, according to the National Retail Federation, so it’s especially important that online retailers get it right during this critical time of year.
In this webinar, JP Arnaud-Marquez, Manager, Content Marketing at Loop, and Carol Spieckerman, Founder of Spieckerman Retail, will share their insights into what makes a great post-purchase experience for customers. Find out how to:
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