Consumer behavior is constantly shifting. Their expectations? Skyrocketing. These shifts make it harder and harder for brands to keep up and present a challenge that brands must face: the customer experience gap.
The CX gap is the distance between what customers expect from their experiences with a brand and how well brands believe they are meeting these expectations. In an age when many customers prioritize brand experience (even more than price), minimizing these gaps is a must if you want your brand to stand out. Closing this gap is no easy feat—but after reading this compelling infographic, you’ll understand:
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