A majority of healthcare payer organizations rely on infrastructure that was developed over time, in response to specific pain points. 58% of organizations rely on 5 or more vendors to maintain their systems and more report being tied to legacy components. This ad hoc evolution has resulted in bloated infrastructure that is inefficient and costly to maintain, while underperforming in terms of data security and visibility.

Healthcare decision makers are ready for a change. 67% think that legacy payment platforms diminish efficiency, 74% think that their current payment systems increase risk of incurring regulatory fines, and 62% feel that technology bloat is a liability to the company. 86% would prefer to streamline payments and communications in a single-vendor system. In this research report, find out how omnichannel systems can help healthcare payer organizations:

• Improve efficiency and lower costs
• Reduce risk of data breaches and compliance failures
• Share data efficiently and securely

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