ON DEMAND WEBINAR
Duration: 1 hour

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Standing out has never been more difficult — or more important — in the digital retail world. According to eMarketer, US consumers will spend over $1 trillion through digital retail channels in 2022. So, how can retailers create memorable experiences when so many customer interactions feel so impersonal?

In the age of online shopping, curbside pickup, and delivery apps, there are exciting new opportunities to make your customers’ digital experiences feel more human without hurting your bottom line. Discover new strategies and tactics to serve today’s modern retail customers so they keep coming back. Join this webinar to learn:

• How leading retailers prepare for the ever-increasing ‘digital surge’ while still maintaining a human connection with their customers
• Best practices for delivering memorable customer experiences that drive ROI
• How the combined power of a skilled workforce and optimized digital tools can deliver better, more human, customer experiences

SPEAKERS  

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​Brian Lannan
VP, Retail Experience
Avtex, a TTEC digital company

Jon Stough
VP, Retail 
TTEC

Chris Walton
CEO and Founder
Omni Talk