The pandemic changed the grocery and restaurant industries by driving them to digitize operations, deliver loyalty, prioritize convenience and mitigate fraud. What challenges can you continue to expect as the pandemic recedes–and what unanticipated ones may arise?
Fortunately, a recent study fielded by Industry Dive and Cybersource reveals the most urgent issues you can address to get ahead. Are you like 56% of restaurant and grocery leaders who agree that creating a seamless customer experience is a top priority? But are you balancing that optimized payment process with data security? Are you too reliant on third-party, profit-eating delivery platforms? How can you create a more direct relationship with your customer? Download this survey with strategic insights to learn more, including: