WEBINAR ON DEMAND
Duration: 1 hour

To keep up with customers’ growing expectations, some banks are transforming their approach to contact-center management by harnessing the power of AI. This webinar digs into Horicon Bank’s experience of, and lessons from, that journey. By watching, you’ll unlock insights from Glia’s Growth Breakthrough Leader, Patrick Russell, and two leaders from Horicon Bank – Virtual Bank & Services Operations Manager, AVP, Tonya Bock, and Customer Support Department Manager, Dawn Hakala. Combined, these subject-matter experts have over 60 years of industry experience.

Along with exploring why Horicon Bank chose Glia to partner with for its contact-center journey, the webinar shares 5 must-know tips for banks embarking on the same mission. Tune in now and learn all about:

• Horicon Bank’s goals for its modern contact center 
• The measurable impact that AI has had on the bank’s operations
• How Horicon Bank balances AI and a human touch in customer interactions

SPEAKERS

Patrick Russell
Growth Breakthrough Leader
Glia
 

Tonya Bock
Virtual Bank & Services Operations Manager, AVP
Horicon Bank
 

Dawn Hakala
Customer Support Department Manager
Horicon Bank