The COVID-19 pandemic has driven consumer demand for digital service to new heights—and one of the industries hit the hardest is health care. An average of 80% of consumers indicated they would continue using virtual visits after COVID-19 passes. This increasing consumerization of health care underscores the need for providers to innovate—and they must do so in order to stay ahead of the competition.
To do so, health systems and practitioners are turning to automation, artificial intelligence (AI) and machine learning (ML)—the best ways hospitals and clinicians can boost revenue, add efficiency and increase customer satisfaction. This Playbook offers a step-by-step guide on how health care providers can start to implement these new technologies.
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