How Haemonetics Improved Service Quality With AI

Deniz Mullis, Director of Global Services at Haemonetics discusses how the team adopted AI solutions as part of their service transformation. She explains how a combination of technology, people, and best practices enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.

Learn how they accomplished this and more (in a matter of weeks) with the help of AI built specifically for service organizations. She discusses how the team:

  • Improved the employee experience, turning even recent hires into expert problem-solvers
  • Reduced repeat visits
  • Reduced spare parts costs

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