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How Future-Proofing Customer Experience Can Help Retailers Survive (and Thrive)

After two transformative years, retailers are facing the prospect of economic upheaval and continued supply chain problems. With so much beyond their control, they must focus on what they can control, like the customer experience (CX). However, crafting a compelling retail customer experience in an always-on, omnichannel world can be challenging even in the best circumstances. 

In this playbook, learn how modernizing CX strategies and technology can deliver the operational and cost efficiencies that can help weather difficult times while also helping build the foundation for consistent, seamless and secure experiences across the entire omnichannel customer journey. The playbook covers:

  • Why the retail customer experience is, at its core, about people
  • Four guiding principles for the future of retail CX
  • How AI-powered solutions for digital channels, contact centers and IVR will be critical to solving short-term challenges and fulfilling long-term visions for the future of CX


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