WEBINAR ON DEMAND
Duration: 1 hour
Online retailers who persevered during the upheaval of the pandemic took tremendous risks to meet customers’ expectations. Now, many of the perks they added—free shipping, for example—are taken for granted. As shoppers’ expectations continue to expand, retailers are feeling pinched. One of their biggest challenges: To bring practical parameters back into the shopping experience while fostering loyalty.
This webinar will share insights from industry leaders and survey results on how to manage profitability and customer experience in an omnichannel environment. You’ll learn: