There are tremendous challenges—and opportunities—for financial institutions as they navigate their way through the global pandemic. Consumers are open to establishing different and more digital relationships with their banks, and they look to them for better service, information, security and guidance. With digital banking, contactless payments and a reimagining of branch usage, banks are getting an opportunity to transform their relationships with customers.

In this playbook from Criteo and studio/ID, we look at how digital banking is opening up a world of possibilities for both financial institutions and consumers. We’ll explore the:

• Changing banking landscape
• Growing importance of customer service in this new environment
• Value of flexibility and resiliency for success

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