A survey by Ubiquity and CX Dive’s studioID reveals that 95% of business leaders believe AI’s real-world capabilities will meet or exceed the current hype within the next 5 to 10 years.

Brands that embrace AI with a clear plan for governance and risk mitigation, promote transparency, and establish metrics to measure ROI are best positioned to unlock AI’s potential.

In this research report, you'll learn: 

• How businesses are using AI to continually improve the customer experience
• The impact of AI on workforce dynamics
• What’s required to manage risk and realize AI’s full potential

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