WEBINAR ON DEMAND
Duration: 1 hour

Contact centers at credit unions face growing pressures—from agent burnout to time-consuming post-call tasks that hurt productivity. As member expectations rise and call volumes grow, institutions struggle to balance service quality with limited resources and staffing.

This webinar highlights how 5Point Credit Union transformed their contact center with targeted AI automation. Learn their strategic approach to addressing pain points and implementing solutions that empower agents while giving managers unmatched visibility into performance and efficiency. Explore:

• A case study: AI reducing agent burnout and administrative tasks
• A live demo: Automated wrap-ups and Transfer Summaries improving context handoffs
• Actionable insights for AI beginners and those expanding automation

SPEAKERS

Carley Cox
Vice President of Operations
5Point Credit Union
 

Patrick Russell
Growth Breakthrough Leader
Glia