ON DEMAND WEBINAR
Duration: 28 minutes​

What do consumers in Japan value in a brand? What is the most important thing to buyers in India? We asked consumers in 9 countries what drives customer satisfaction, purchase decisions, and loyalty.

Join this webinar and get insights from our exclusive worldwide NPS study. Learn how to apply these learnings in your own organization.

Key Takeaways

• Which countries have the highest and lowest NPS—and what drives customer satisfaction
• The top purchase drivers—from quality to innovation to ease of use—in each count
• How you can collect feedback that uncovers the local social and cultural preferences of your target market

SPEAKERS

Natalie Aghdaey
Senior Product Marketing Manager
SurveyMonkey

Sam Gutierrez
Research Scientist
SurveyMonkey