Get a Handle on Retail Returns with Smart Logistics
Merchandise returns throw already struggling retailer supply chains into reverse. Unfortunately, the e-commerce boom led to customers returning online purchases in droves. In 2022, shoppers returned nearly 27% of what they purchased, totaling about $279 billion in merchandise.
When it comes to returns, companies must receive, inspect, process, sort and either resell or responsibly dispose of the goods that get returned. It’s a lot to manage, with a lot of moving parts — particularly during already-busy periods, like back-to-school or the end-of-year peak holiday season. Smart robotics driven by advanced software help companies manage their reverse logistics process in several ways, including:
Refining the post-purchase experience for end consumers to improve customer loyalty
Improving security, reducing shrinkage and minimizing overstocks and understocks
Easing the labor shortage by supporting existing warehouse staff and letting you do more with less labor