Merchandise returns throw already struggling retailer supply chains into reverse. Unfortunately, the e-commerce boom led to customers returning online purchases in droves. In 2022, shoppers returned nearly 27% of what they purchased, totaling about $279 billion in merchandise.
When it comes to returns, companies must receive, inspect, process, sort and either resell or responsibly dispose of the goods that get returned. It’s a lot to manage, with a lot of moving parts — particularly during already-busy periods, like back-to-school or the end-of-year peak holiday season. Smart robotics driven by advanced software help companies manage their reverse logistics process in several ways, including: