WEBINAR ON DEMAND
Duration: 1 hour
The importance of creating great CX is well-covered territory – but today’s retailers are quickly learning that the best way to deliver outstanding customer experience is to start at the source: your employees.
Employee experience (EX) is at the core of all your CX efforts, but that experience is clearly lacking. Seventy-six percent of retail employees don’t think retailers are doing enough to retain talent and build an ambitious workforce, and 43% don’t feel heard when making suggestions regarding in-store changes and improvements. That’s got to change. In our upcoming webinar, we address ways you can immediately start improving your EX, focusing on:
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