Third-party delivery partners were a must for grocers during the pandemic. Such relationships allowed retailers to stay afloat, offer an in-demand service to customers, and hold onto valued clients in volatile times. What happens next is where things get interesting. Nearly 22% of U.S. grocery sales are expected to be made online by 2025. That trend comes with a price tag for traditional grocers—reliance on third-party delivery partners introduces significant risk of losing control of client relationships and data. The time for grocers to take back control of their digital strategy is now.

This playbook by stor.ai outlines three steps for grocers looking to ramp up their digital offerings to include delivery. Content includes:

• How to determine how much of the process you want to own.
• Best practices for engineering a timely transition, both for your business and your customers.
• Strategies for building and maintaining customer loyalty.

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