WEBINAR ON DEMAND
Duration: 1 hour

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Nothing is more frustrating for consumers than a bad interaction with one of their favorite brands. Experience matters, sometimes even more than the products or services they buy. Today’s consumers want to feel empathy, understanding and validation from brand representatives, as those behaviors show them – rather than tell them – a company’s values.

Is your brand ready to offer a premiere communications experience throughout the buying journey (and beyond)?

In this webinar, we’ll look at the contact center as a mechanism for improving customer experiences and – in turn – increasing your business’ bottom line.  Watch this webinar to learn:

• What constitutes a good customer experience and why it’s so important
• Best practices contact centers are using to improve service and increase revenue
• Key capabilities to bring your contact center up to speed

SPEAKERS  

Tim Pecoraro
Contact Center Support Specialist 
Twilio

Justin Young
Contact Center Support Specialist 
Twilio