There’s no perfect approach to perfect delivery. Every retailer must build a plan — underpinned by a flexible and agile tech stack — that delivers unique value to its customers. But as customers continue to adjust their online shopping behavior amid the continuing pandemic, merging it with in-store, curbside and more options that have yet to be experimented with, that value becomes a moving target, causing radical business model changes for retailers and manufacturers. 

In this playbook, we discuss the challenge presented to retailers in 2020 and for the next decade – how to achieve a perfect delivery for customers as the definition of perfect delivery continues to evolve.  Readers will learn about the benefits of:

• Engineered planning
• Frictionless orchestration and flexibility
• Adaptive logistics and cross-border trade visibility

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