Despite their best efforts, utilities often incompletely assess where the greatest risks of vegetation- and weather-related outages exist along their transmission and distribution networks. Also, the advance notice they receive of upcoming severe weather often is not specific enough for optimal preparation. This can lead to more costly outages, wasted mitigation or emergency preparation, declining reliability scores, damaged customer trust, and increased public and regulatory scrutiny.

This playbook explains how data-driven, timely, AI-augmented situational intelligence helps utilities minimize risks to people, assets and the bottom line — while also enhancing customer service and speeding power restoration. The playbook examines:

• How to use rich data and intelligent analysis for better planning
• Why new technologies extend utility capabilities, opportunities
• How to build trust with new technology
• Why utilities that are applying AI in meaningful, useful and innovative ways are realizing long-term advantages in operations and business

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