Emerging Communication Solutions for Remote Customer Engagement
ON DEMAND WEBINAR
Duration: 1 hour
The pandemic triggered a transformation in financial services that we are unlikely to experience again in our lifetimes. It accelerated trends that were shaping the environment slowly and turned them into necessities overnight. Offerings like highly functional “super-apps” and omni-channel remote customer service that were previously nice to have are now considered essential for financial services providers to compete.
However, this digitization is a double edged sword. According to a 2020 Accenture study, the proportion of consumers who have full confidence in their bank to look after their long-term financial wellbeing dropped from 43% in 2018 to 29%. The financial services industry must find new ways to engage with customers in a branchless environment without sacrificing security.
In this webinar, we’ll cover
- Research and real-world experiences surrounding trends post-pandemic
- Emerging solutions that bridge the gap between finservs and consumers
- Next steps for financial services providers to bring the human touch back into digital service
SPEAKERS
Head of Solution Sales
Kaleyra
Principle Manager, Digital Engagement
Southeast Toyota Finance
