WEBINAR ON DEMAND
Duration: 20 minutes

​The holidays are approaching and your customers expect instant support anytime, anywhere. At the same time, many businesses are facing budget constraints with a human-first strategy that just doesn't scale. Learn how an automation-first approach can allow you to increase customer engagement with your brand, while providing a personalized experience to every customer this holiday season.

Join us as we take a deep dive into chat automation best practices with Kayla Thomson, an Automated Customer Experience (ACX) Consultant at Ada and subject matter expert on e-commerce support automation strategies. Kayla and Ada’s ACX team have partnered with brands including BoxyCharm, Shapermint, and Marley Spoon to deploy best-in-class CX with automation and will be sharing her best practices with us. Key takeaways we'll cover:

• What to consider when introducing chat automation
• Pitfalls to avoid when building automated customer experiences
• Kayla's top 5 tips to ensure your customers successfully self-serve, love the experience, and come back for more

SPEAKERS  

Perri Maxwell
Director of Product Marketing
Ada

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Kayla Thomson
Automated Customer Experience (ACX) Consultant
Ada