Navigating healthcare plans is often met with anxiety from members. Confusing bills, cost opacity, and frequent billing errors lead to distrust. In fact, 65% of health plan members surveyed ranked their trust in payers negatively.
Data and technology can alleviate these issues considerably. And, there’s overwhelming evidence supporting consumers’ willingness to use digital tools. In fact, 75% of health plan members said they prefer digital healthcare tools to traditional means of seeking care, according to William Blair’s “Consumer-Centric Healthcare: 2022 Update.” Unfortunately, these tools aren’t providing members with the clarity and control they need. The key is investing in the right digital-first solution to empower members, increase satisfaction and optimize value. Download this playbook to learn more, including:
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