The pandemic has upended nearly all aspects of retailing. One area under particular stress is returns processing. It’s easy to see why: 30% of surging online purchasing is returned (and online returns top in-store by a 3-5x margin). The reverse supply chain has emerged as a strategic blind spot in many retail operations, putting hard-won customer relationships in peril.
Respected retailers like Ikea, Target, and Best Buy are turning to next-gen return processing systems to turn a potential liability into a customer journey bright spot. This playbook presents the facts on the new strategies, complete with proprietary survey results and a list of decision-making factors. Readers will also learn:
Thank you for your interest in the playbook! Click below to get your copy.Download Now
Enter the 6 digit code sent to your mobile number
Click on Resend the verification code again