When it comes to customer returns, today’s retailers are trying to balance business costs with customer convenience. According to research from Pitney Bowes, the top three challenges today’s retailers must navigate include: Returns fraud/abuse, high levels of returns exceptions, and a lack of options to make returns more convenient. 

These challenges hurt retailers when it comes to both costs and customer experience. But with a customized returns strategy, retailers can reduce unnecessary costs without compromising customer satisfaction. 

This playbook will walk through different strategies retailers can use to achieve wins in cost savings, customer experience or both. You will discover:

• How packageless returns and even-item exchanges can drive both year-round cost-savings and consumer satisfaction
• The best strategies for mitigating the persistent problem of returns fraud
• How a customized solution can help you address your unique needs and meet your returns goals 

​