Duration: 1 hour
Leading brands like Amazon, Apple and Zappos have redefined retail with their hyper-personalized recommendations, speedy shipping and 24/7 support. That customer-centric approach extends across virtually every industry—including professional services such as accounting, insurance and real estate.
To meet customers' same-day expectations, professional services businesses are rethinking customer service strategy. How? By using qualities they already have to serve customers, develop relationships and get referrals—soft skills.
In this webinar, two business owners share first-hand how they grew their business by focusing on soft skills. You'll learn:
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