Cognitive CIS: Customer Service for the Utility of the Future
Custom content for IBM and Open International by studioID
Thursday, April 15 | 2pm ET Duration: 1 hour Can't make the live date? Register and we'll send you a link to the recording.
Many utilities have made strides toward digitalization — but that progress often isn’t visible yet to the most important utility stakeholder: the customer. Utility customer service tends to be one of the most costly and challenging aspects of the utility business, often frustrating to both utility customers and employees.
Companies like Amazon, Apple and Uber have set a high bar for customer service expectations. Fortunately, utilities can quickly start to offer an experience that meets or exceeds those expectations by adopting a cloud-based, cognitive CIS platform. A cognitive CIS solution allows utilities to:
Offer multiple communication channels with seamless switching
Support simple, individualized self service which suggests relevant options at the right time
Reduce customer service costs while improving satisfaction
Enhance program and product development, targeting and profitability
Robert Brnilovich Customer Transformation Partner
Matthew Thorpe Partner
Hernando Parrott President of North American Operations
Juan David Corredor Chief Technology Officer