Customer Engagement in the Digital Age:
A Blueprint for Success from AEP I&M

Custom content by Utility Dive's Brand Studio

WEBINAR ON DEMAND
Duration: 1 hour


Customer engagement in the digital age is an area Indiana Michigan Power (I&M), an AEP company, emphasizes. They most recently selected Tendril to jump-start their voice-activated energy information via the Google Assistant, Google Home devices and Amazon Alexa. This innovative offering leverages an emerging communications vehicle - smart speakers - but is only one example of a broader consumer engagement and home energy management strategy.

In this webinar, representatives from I&M detail elements of their initiative to meet customers where they are, including the use of emerging technologies to communicate and share information. They also provide an overview of their innovative work with Tendril, Google and Amazon to leverage smart speakers as part of their engagement strategy.

SPEAKERS  

Dave Lucas
VP Finance & Customer Experience,
Indiana Michigan Power


Kathy Kelley
Customer Interface & Channel Manager,
Indiana Michigan Power

Dan Kohler
IT Manager,
Indiana Michigan Power


Bryan Dreller
Product Manager,
Tendril

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