WEBINAR ON DEMAND
Duration: 1 hour
Customer engagement in the digital age is an area Indiana Michigan Power (I&M), an AEP company, emphasizes. They most recently selected Tendril to jump-start their voice-activated energy information via the Google Assistant, Google Home devices and Amazon Alexa. This innovative offering leverages an emerging communications vehicle - smart speakers - but is only one example of a broader consumer engagement and home energy management strategy.
In this webinar, representatives from I&M detail elements of their initiative to meet customers where they are, including the use of emerging technologies to communicate and share information. They also provide an overview of their innovative work with Tendril, Google and Amazon to leverage smart speakers as part of their engagement strategy.
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