ON DEMAND WEBINAR
Duration: 1 hour

​Today, everyone has been trained by Amazon, Google and Apple to have high expectations for the customer experience — delivered via the devices and channels of their choice, with relevant high-value offers presented at the most opportune time and place. To succeed, utilities must meet these expectations for both the customers they serve and the employees they support.

In this webinar, utility professionals will learn how modern digital platforms which support an excellent customer experience also can help utilities realize other important benefits, such as:

• User-friendly integration of siloed internal systems, with a context-aware experience for employees in various roles and departments
• More targeted and effective marketing of utility programs
• Enhanced design of programs and services
• Analytics that support overall flexibility and opportunity in business and operations
• Best use cases for deploying new customer-centric technology, and for expanding it across the utility

SPEAKERS  

Alec O'Brien
Vice President
TMG Consulting/Digital Utility Collaborative 

Megan Scheller
Senior Director, Customer Brand Experience
​Xcel Energy

Jeffrey Rauch
Sr. Director, Digital Transformation Engagement Leader
Salesforce