Last Mile Delivery:
What Shoppers Want and How to #SaveRetail

When 98.1% of shoppers say that delivery impacts their brand loyalty, how can shippers rise above amplified consumer expectations and unending competition with Amazon? We surveyed over 1,500 consumers to understand what factors are the linchpins of a successful delivery experiences, and how delivery preferences change year-over-year.

 

Learn why:

  • Shoppers were 33.8% less likely than last year to shop with a brand after a poor delivery experience

  • 70% of shoppers want to make in-transit changes to their deliveries

  • 51.4% wanted discounts or refunds on their shipping


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GET THE REPORT

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