Reliability is central to customer satisfaction, and with more states shifting to performance-based ratemaking, utilities will need to create a resilient grid that meets the demands of a changing energy landscape.

In this playbook, learn how to build a modern, reliable energy grid and strengthen customer relationships. This playbook explores how to:

• Address changes in how energy is generated, transmitted and distributed to consumers
• Develop an accurate, data-driven perspective regarding customer satisfaction
• Evaluate infrastructure needs to ensure grid reliability

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