WEBINAR ON DEMAND
Duration: 1 hour
The global shift to remote work means SaaS tools are powering businesses now more than ever. Rapid growth can be a double edged sword though - more customers means customer service inquiries, and a human-first CX strategy just doesn't scale. Learn how an automation-first approach with conversational AI can scale your support offering, so that every customer can succeed in your product.
Join us as we take a deep dive into chat automation best practices with Vanessa, an Automated Customer Experience (ACX) Consultant at Ada and subject matter expert on SaaS support automation strategies. Vanessa and Ada’s ACX team have partnered with brands including Zoom, Mailchimp, and Upwork to deploy best-in-class CX with automation and will be sharing her best practices with us. Key takeaways we'll cover:
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