Hiring the right person for a job has always been challenging. In a recent survey, 50% of respondents said they had difficulty with some aspect of hiring talent. The pressure doesn’t ease once a person comes on board – 65% of respondents said they had trouble retaining employees.

While some industries are hiring, budgets are tight. And hiring the wrong person can be a costly mistake. This is especially true when the wrong hire is in a position that affects their department and impacts customers, like sales or customer service.

Assessments like the MHS Customer Service Aptitude Profile (CS AP) and Sales Aptitude Profile (Sales AP) give hiring managers the insights to gauge which candidates are the best match for a job. This playbook provides insights on how to reduce the risk of a bad hire and find higher-value methods of recruiting, hiring, training and retaining employees. Readers will:

• Understand the landscape for hiring sales and customer service representatives
• Review steps to mitigate hiring and development challenges
• Discover assessments that can be used for hiring and development

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