Balance Human Touch and AI in Customer Experience

WEBINAR ON DEMAND
Duration: 1 hour


Your company wouldn’t exist without people. So, it’s critical to understand the potential impacts of AI on human experiences. The smart application of AI can enhance those experiences both inside your company and externally with your partners and customers — by creating powerful interactions through a mixture of AI-enhanced communications, analytics, and workflows. And there are metrics that can help you to continually improve applications of AI for both employee and customer experience.

As AI technology continues to evolve, how can you use it to elevate overall human experience and empower the people that support your business? Watch the webinar that explores where AI can fit in your CX/EX strategy, and defines goals for enhancing CX/EX. Topics include:

  • Selecting appropriate applications from an array of available AI-based technologies.
  • How to map these applications against CX and EX goals.
  • Building a culture that supports the application for AI for tangible business outcomes.
 

SPEAKERS

Adrienne Ware
Sr. VP Enterprise Business
Frontier Communications


Julien Rio
AVP International Marketing
RingCentral


Stacy Sherman
Founder - Chief Experience Officer
Doing CX Right

WATCH NOW

Field will not be visible to web visitor
Field will not be visible to web visitor
Field will not be visible to web visitor
Field will not be visible to web visitor
Field will not be visible to web visitor

Copyright 2024 Industry Dive | Privacy Policy | Terms of Use