Organizations are becoming more employee-centric than ever. To be fair, most high-performing companies have long recognized the value their employees bring. But recent challenges — the pandemic, hard and soft skills gaps, labor shortages and now, the Great Resignation — are forcing every company to put employees front and center. Companies must take a close look at the employee experience to attract, engage and retain workers.

What exactly is the employee experience, or EX? It’s every encounter that occurs in an employee’s lifecycle, including how they feel about it and how it motivates them. This playbook examines the employee experience and uses interviews with industry experts to explain how to improve — including:

• The business case for investing in the employee experience
• Getting started with EX milestones, touchpoints and impressions
• Understanding the critical employee experience components and building a strategy

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