Activate Your Members for Better Outcomes and Improved Quality Ratings

4 Key Components of a Successful Conversational AI Strategy

Activating Medicare members to take action to improve their health and impact a plan's quality ratings is a key organizational challenge. Through real-life case studies with leading organizations and deep industry expertise, this white paper outlines the key components of a successful Conversational AI strategy to reach and engage members at scale to drive positive behavior change.

Key takeaways include:

  • High-touch, conversational text messages are effective with and appreciated by Medicare members

  • Conversational AI improves many Star Ratings

  • How to build a coordinated engagement strategy using Conversational AI to improve Quality Ratings



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