Aberdeen Report: Customer Operations in Financial Services
Financial services firms are facing a changing set of customer service demands. It's hard to keep up with this pace of change, and to deliver service with speed, in a way that builds brand loyalty. What are the first steps toward creating flawless, cost-effective service execution?
We recently partnered with Aberdeen to understand the role of customer operations in FSIs, and I would like to share this new research with you. Customer operations in Financial Services: How to maximize client value & optimize efficiency details the findings from Aberdeen’s 2021 survey of 218 financial firms, highlighting best in class customer operation programs.
You'll gain insight into:
What high priority items are financial services firms focused on within Customer Operations?
To what extent can improvements in Customer Operations drive overall business performance?
What are the key activities and technology enablers being considered?