WEBINAR ON DEMAND
Duration: 1 hour

As tighter budgets and rising expectations to provide high-quality government service force government agencies to do more with less, city and county governments are turning to AI-powered tools to reduce administrative burden while improving service delivery. 

Still, many agencies are wary about deploying AI. Some have already tried chatbots that were unable to keep up with the complexity of resident questions, while others worry about launching AI solutions that provide inaccurate information—or they simply don’t know where to start. This webinar provides a clear path to implementing conversational AI in government agencies. You’ll learn:

• Why budget pressure and high service expectations accelerate demand for AI agents
• How generative AI differs from rules-based chatbots, and why those differences matter  
• Best practice for a successful implementation, from goal-setting and content audits to testing and launch

SPEAKERS

Luke Norris
Vice President, Platform Strategy & Transformation
Granicus

Danny Villars
Value Engineer, Agentic AI
Granicus