Thinking Outside the Bots

Driving Meaningful Customer Experience

For all the convenience and efficiency of digital banking, something is still missing. Customers want the convenience of digital and omnichannel banking, but they also want the personal touch that comes with speaking to someone at their financial institution. Chatbots can be a useful tool, but cannot replace human interaction in some cases.

In this report, you’ll learn:

  • Which interactions should be digital and which require a human touch
  • Steps for building a seamless omnichannel digital experience
  • How to provide digital in-person experiences that build trust and grow revenue



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