The Manufacturer's Guide to Transforming the Service Experience 

Optimize costs and deliver seamless experiences to both customers and partners.

Manufacturers can no longer differentiate solely through products. What matters now more than ever is the experience you deliver to customers and partners. Your service teams are critical to building and fostering long-term relationships. This guide will show you how a unified data platform can elevate your service experiences to be more intelligent with AI, automated, and efficient, all while reducing costs.

Map your service experience journey. In this guide, learn how to:

  • Create a unified 360-degree customer view to resolve cases faster, improve agent productivity, and reduce costs
  • Take advantage of AI and automation to increase efficiency and revenue potential
  • Expand efficiencies to third-party service partners and increase their productivity
  • Transition from trusted supplier to trusted advisor


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