ON DEMAND WEBINAR
Duration: 26 minutes​

Your fraud alerts go to voicemail. Your customers get interrogated.

Banks and credit unions invest millions in digital experience. But they lose the voice channel trust game due to unanswered calls, authentication friction, and impersonated numbers.

At 1M calls a month, Knowledge-Based Authentication consumes the equivalent of 50 to 150 full-time agents on inbound calls asking mothers’ maiden names. Outbound, 80% of calls may go unanswered because carriers flag your numbers as spam, including the fraud alerts customers need to act on. Plus fraudsters hijack your branded ID. 

The solutions sit in the network layer. Upstream authentication verifies callers before they reach an agent, bringing down Average Handle Time. Number reputation management and authenticated branded calling restore outbound reach across Tier 1 carriers without adding vendors. In this session:

• How call labeling algorithms and AI-driven fraud erode voice ROI from both ends
• How leading tier banks are using number reputation management and authenticated branded calling 
• How upstream authentication and voice biometrics integrate at the carrier level
• The case for carrier-level consolidation of security and trust services

SPEAKERS

Lauren Brockman
Sr. Director of Product Management

Elijah Robertson
Director, Product Management

Marissa Harrell
Manager, Product Marketing