How to Know When to Go: When Logistics Gets in the Way of an Amazing Customer Experience

ON DEMAND WEBINAR
Duration: 1 hour


When it comes to fulfillment and delivery, we all know speed is king. But your customer’s expectations are more complex than the timeliness of their item’s arrival. Today’s consumers are increasingly choosing brands that, on top of delivering a seamless, end-to-end experience, connect to their values and offer something unique… right down to the last mile.

We’ve convened a panel of brands who recognized a need to shift in order to fulfill on that lasting last impression for their customers. 

Moderated by Industry Dive, hear from Soren Valentin, Chief Operating Officer at Christopher Cloos, Darcy Mercier, Director of Operations at Mindful Collective, and Mark Ang, CEO of GoBolt, as we ask them:

  • What triggers led to the realization that their approach to logistics needed to change for a better customer experience.
  • What mattered most to them when evaluating logistics solutions (and what were the tradeoffs) 
  • Why brand control is important and how it relates to fulfillment and delivery
  • How alignment (or misalignment) on sustainability values with their customers have impacted their business decisions

This is your invite to take a front-row seat to their discussion. 
 

SPEAKERS  

Soren Valentin
Chief Operating Officer, Christopher Cloos
 
Darcy Mercier
Director of Operations, Mindful Collective
Mark Ang
CEO, GoBolt

 

WATCH NOW

Field will not be visible to web visitor
Field will not be visible to web visitor
Field will not be visible to web visitor
Field will not be visible to web visitor
Field will not be visible to web visitor

Copyright 2022 Industry Dive | Privacy Policy | Terms of Use