It’s no secret that health plans have long suffered from an acute customer satisfaction problem. However, the COVID-19 pandemic has only served to amplify the problem.

Consider this:

• 60% of members say they were not contacted by their health plan with guidance or information related to COVID
• Only 56% of members feel they can get help from their health plan when they need it

Savvy health plans are investing in a digital front door strategy now.

In Geneia’s latest white paper, we review:

• What do we mean by the digital front door and why is it so timely now?
• Detailed examples of the strategy in action
• Results organizations can seek to realize from implementing a digital front door strategy

Whether the digital front door is a new or very familiar concept to you, this resource can help.

Download the white paper to learn more.