In this report, you’ll learn why retailers need a technology partner committed to supporting them through every step of their journey to the cloud.

90% of retailers are comfortable with cloud-based solutions. However, 56% of these businesses also found the implementation phase to be most difficult, making a solid partnership with their solutions provider even more important.

With most retailers running on a hybrid of cloud and on-premises solutions, we wanted to understand what they value most as they lean into the future of retail technology. This survey of retail decision-makers reveals their needs as they evaluate, purchase, and onboard a cloud-based solution.

In this report you'll learn:

• 8 top triggers for re-evaluating a solution
• The importance of support and training after the go-live, not just before
• 5 principles that retailers use to evaluate a system and provider before they buy