LIVE WEBINAR
Tuesday, October 06 | 1pm ET
Duration: 1 hour
Can't make the live date? Register and we'll send you a link to the recording. ​

There are a few visible moments that matter most to online shoppers: Did the order show up on time? Was the package in good condition? Were delivery instructions followed? But those moments are only the tip of the iceberg. Beneath the surface, there are fulfillment decisions, routing, delivery platforms and partners, technology, exception management, and more, all leading up to that customer-facing moment at the doorstep; the moment when the customer finds out if the brand or retailer they ordered from will live up to their delivery promise.

In this webinar, experts from Roadie, ScriptDrop and Pharand Advisors will analyze what today’s consumers expect from delivery, supported by data from a recent survey of 1,000 online shoppers. Panelists will also discuss how retailers can build last-mile strategies that are more transparent, flexible, and reliable so they can keep the promises they make to their customers. Attendees will learn:

• What shoppers expect from modern last-mile delivery
• How missed delivery promises damage customer loyalty
• Strategies for balancing speed, cost, security and reliability

SPEAKERS

Joe Kenkel
Sr. Director, Strategy and Fulfillment, GoodRx
 

Andre Pherand
Founder & CEO, Pharand Advisors
 

Rachel Zarach
Business Development Manager, Roadie