The pandemic has created an enduring transformation in K-12 education—especially in the technology used to deliver and support it. When it comes to support, there are still gaps that need to be filled in order to ensure students and teachers have the IT support they need to troubleshoot access or connection issues.

K-12 Dive's studioID and GoToAssist surveyed 131 K-12 IT professionals to learn what their biggest challenges are when it comes to remote support and how they’re addressing those needs. In this playbook, we explore their responses and uncover 5 ways that having a purpose-built remote support tool can help you: 

• Reduce headaches for your IT Department 
• Identify issues fast
• Provide remote support across your district for any device
• Scale support without increasing headcount
• Ensure secure remote sessions

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