Strained supply chains were one of the biggest challenges for retailers during the pandemic. A recent survey of 200 global retail executives found that nearly half cited disruption as their most pressing challenge—not a surprise given the volatile landscape. Product availability was the biggest problem for 42% of respondents, with on-time delivery to customers named the most pressing challenge by 40%.
These frustrations will continue to some degree—but retailers can adapt to the uncertainty with new processes that fit changing conditions. In this report, we explore the challenges of the last year, as well as two more that executives expect in the future. Download the report to learn how retailers are planning a better experience for customers and employees by:
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