Today’s retail customers are demanding. However, the complexity of the technology and the skills needed to achieve true omnichannel operations and experiences have been holding many retailers back.

Fortunately, there are unified omnichannel eCommerce platforms on the market today that can significantly simplify the technology aspect, make scaling easy and provide all the critical components of a seamless omnichannel eCommerce operation. The key is knowing what operational capabilities you need and understanding how to evaluate if a given platform can deliver.

This new playbook outlines the five most strategic operational areas you need to address to deliver a seamless omnichannel experience for your customers – and your business. This playbook explores:

• Strategic inventory management
• Intelligent order routing
• Comprehensive store fulfillment
• Why a complete set of customer care tools matters
• The reason built-in business intelligence is critical

​